Shipping and Exchange Policy

Shipping Policy

At NetEasy, we strive to deliver your products quickly, securely, and in perfect condition. Please read our Shipping and Exchange Policy carefully to understand how we manage deliveries and product exchanges.

Order Processing Time

Orders are processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Methods & Delivery Time

We partner with trusted courier services to ensure reliable and timely delivery.

Estimated delivery time is 3–7 business days depending on your location.

Remote areas may take a little longer.

Shipping Charges

Standard shipping charges may apply depending on the product and delivery location.

Free shipping may be available on selected products or promotional offers.

Order Tracking

Once your order is shipped, you will receive a tracking ID via email/SMS to monitor the delivery status.

Delays & Exceptions

NetEasy is not responsible for shipping delays caused by natural disasters, strikes, courier issues, or incorrect addresses provided by customers.

Exchange Policy

Eligibility for Exchange

Products can be exchanged within 7 days of delivery if they are:

• Defective or damaged on arrival.
• Incorrect item received.
• Not matching the description provided.

Conditions for Exchange

• Items must be unused, in their original packaging, with all tags and accessories intact.
• Proof of purchase (invoice/order ID) is required.

Non-Exchangeable Items

• Products marked as Final Sale or Non-Returnable.
• Customized or personalized items.
• Items damaged due to misuse or negligence.

Exchange Process

• Contact our support team at [email protected] within 7 days of delivery.
• Provide order details, reason for exchange, and clear images of the product (if defective/damaged).
• Once approved, we will arrange a courier pickup or guide you to return the product.
• A replacement will be shipped once the returned item is received and inspected.

Shipping Costs for Exchanges

• If the exchange is due to a NetEasy error (wrong/defective item), we cover the return shipping cost.
• If the exchange is due to personal preference (size, color, etc.), the customer may bear the return shipping charges.

5. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Email: [email protected]

Phone: +91-874-390-1723

If you have any questions about this policy, please reach out via the contact information on our Contact Us page.