Refund Policy

Neteasy (“Neteasy”, “we”, “our”, or “us”) values your trust and strives to provide the best possible services. This Refund Policy explains the conditions under which refunds may be issued for purchases or services made through neteasy.in.

1. Services Covered

This policy applies to the following services offered via neteasy.in:

Digital marketing services
Web development and design services
Subscription-based products / software
Other professional services offered through our website

2. General Refund Conditions

Non-Refundable Services
- Payments for consultation, strategy sessions, or one-time advisory services are non-refundable once delivered.
- Any third-party expenses (e.g., advertising spends on Google/Facebook, hosting, domain fees, licencing fees) are strictly non-refundable.
Refund Eligibility
- A refund may be considered if services have not yet been initiated.
- For subscription-based services, clients may request a refund within 7 days of payment, provided no significant work or deliverable has been provided.
- For project-based services, partial refunds may be issued if the project has not progressed beyond the initial agreed milestone.
Service Dissatisfaction
- If you are not satisfied with the quality of service, you must notify us in writing within 5 working days of delivery.
- We will review your concern and may offer corrections, additional support, or a partial refund at our discretion.

3. Refund Process

All refund requests should follow the procedure below:

Submit your refund request in writing by emailing [email protected] and include your order/project details and reason for request.
Approved refunds will be processed within 7–14 business days to the original payment method used.
Transaction charges, taxes, or payment gateway fees (if applicable) may be deducted from the refunded amount.

4. Cancellation Policy

To avoid automatic renewal charges for subscriptions, email us at [email protected] at least 7 days before the renewal date.
For project cancellations, any work completed up to the cancellation date will be billed. Any remaining refundable amount (if applicable) will be calculated after deducting billed work and third-party costs.